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Are you answering the right questions: Brexit and a key lesson when making business decisions

Are you answering the right questions: Brexit and a key lesson when making business decisions

Regardless of your stance in the Brexit debate, there is one issue that is quite clear: how many people actually responded to the question above? Based on the 6 week campaign members of the British public were supposed to assess the merits of the European Council, the Council of Ministers, The European Parliament (including our UK elected members), funding arrangements and present trade agreements. Then having absorbed this information, weighing up pros and cons, decide to le

The Value Chain: One of my favorite business concepts

The Value Chain: One of my favorite business concepts

'There is nothing as practical as a good theory' Lewin (1951). I really like Porter's Value Chain. It is a simple way to understand what you do (primary activities) and what are the support systems (secondary activities). Importantly, it helps identify where a company does or can add value through co-ordinating its activities. For example in the case of Nike the majority of their primary activities are outsourced; but the secondary activities such as brand development and adv

Peak Performance: Lessons from the Olympics on service delivery

Peak Performance: Lessons from the Olympics on service delivery

During the 2016 Olympic's I watched Tom Daley's preliminary dives with absolutely astonishment. He masterfully delivered each and every one of the six rounds, ended top of the table with the highest Olympic score. Yet the next day in the semi-finals his ability to deliver had gone, he finished a disappointing last place and did not make the finals. From a service delivery perspective this issue of maintaining peak performance is often seen as a given when interacting with cu