Youth Custody Service
Dr Luke Roberts was commissioned across a number of projects between Sept 2019 – Sept 2022 to support the Youth Justice Reform Programme (YCS) with culture and leadership development. This included working with the YCS Senior Managers, Senior Leadership Team, staff and children in our care; to which Dr Luke is highly regarded, liked and respected among all.
Dr Luke was instrumental in helping to shape the new ethos, vision and values for the YCS (launched Feb 2022). He introduced ‘Thinking in Complex and Adaptable Systems’ and ‘Systems Leadership’ to the YCS, which has supported the development of culture transformation frameworks, and a culture toolkit to bring about positive change across the organisation. Dr Luke has also been integral in elevating the thinking and innovation across the YCS. Particularly in better understanding conflict resolution, positive peace, and being a critical adviser for our gamification conflict resolution and inclusive culture project.
Dr Luke’s work has directly emphasised how thinking in systems can enthuse and engage creative and inclusive cultures. We have really valued his reflections and development of these ideas, especially given the challenges YCS has faced in recent years.
He has enabled the YCS to be bold and courageous in our approaches to culture change; in honest self-reflection; in establishing clear products and frameworks that underpin our new operating model and direction of travel; in helping the YCS understand its purpose, personality and its plan; and in supporting the YCS to positively set a strong culture foundation, upon which it can now build, to improve the lives of those in our care and the employee experience of those who care for them.
Because of Dr Luke’s exemplary work and outstanding contributions to culture and leadership development on a national basis and within our HQ / Central Teams, a number of our sites have independently commissioned Dr Luke to further develop work locally and regionally. This is the truest testament to the amazing work he and his organisation do, and the remarkable results that follow.
On a personal note, Dr Luke is single handedly, one of my favourite people to work with, and I could not have successfully carried out my role as the Head of Culture and Leadership, without his professionalism, skill set, knowledge, expertise, support, advice, and delivery.
I would highly recommend Dr Luke and Resolve Consultants to all organisations and companies, and will absolutely be commissioning him again!