South West London - Health & Care Partnership
"I was looking for someone to lead a workshop for my team to find their footing in the newly established ICBs. Luke was recommended to me as someone with a background in the NHS, and in particular with healthcare systems. He quickly established – and helped to shape – the outputs we needed. He then led a day-long workshop for my team to think about different models of system working and finding a balance between support and oversight. There were softer elements to warm up the attendees, and a chance to think more strategically, for example considering where the NHS is at present and where it could be in the future.
Luke collated the outputs into a few slides, and we were able to use these and our individual takeaways in subsequent broader discussions to shape our roles and responsibilities. More than achieving practical aims, it was an enjoyable day; the first time most of the team had met up since the pandemic. Luke read the team/room and adjusted his approach to keep the energy levels up, whilst getting the outputs we wanted. He has also been an approachable sounding board since the event. We look forward to working with him again, when we are further along in our ICB journey."
Suzanne Bates, Director of Performance Oversight at South West London ICB.